Who We Are

Driven by Humanity and Powered by Technology

We are the world's largest provider of language access and the most trusted adviser in the industry. Driven by humanity and powered by technology, we are dedicated to breaking down language and cultural barriers at every moment. Our 35,000+ expert linguists enable complete understanding across more than 87 million language interactions per yearâ€”and theyâ€™re ready to assist you.

World-Class Linguists

LanguageLine is a communications company enabled by technology. We are human at our core and our linguists are our heartbeat. We search the world for linguists uniquely qualified to deliver transformational experiences for all concerned. They meet the industryâ€™s highest standards, earning the privilege to interpret or translate for our clients and the communities they serve.

Pioneering Technology

When you partner with LanguageLine, you have on-demand access to reliably fast and accurate language that transform the experience of limited-English proficient speakers and Deaf or Hard of Hearing populations. Weâ€™ve invested over $50 million in engineering and research to enhance existing technology and pioneer new . Plus, we hold 36 patents and counting.

Rigorous Security

Your customers trust you to keep their personal information protected at all times, so our , processes, and hiring practices focus heavily on security. In 2024 alone, we completed 1,600 data security and operational audits with a success rate of nearly 100%â€”satisfying clients in highly regulated fields, including healthcare, financial services, and government.

24/7/365 Support

Our year-round complimentary support services include 24/7 technical support, implementation, staff training, and ongoing education programs. These services help you better utilize your language access program to maximise efficiencies, drive revenue, increase productivity, and maintain compliance.

Unrivaled Experience

Every organisation needs a language partner. Weâ€™ve been improving our clientsâ€™ bottom lines across industries for decades. We founded the phone interpreting industry in 1982 and remain its largest service provider. We have over 35,000 certified linguists on our worldwide team, handling more than 87 million interactions every year for more than 30,000 clients. Thatâ€™s over two interactions every second of the day.

Industry-Leading Scalability

Weâ€™re larger than our next ten competitors combined with more than 35,000 highly skilled linguists on our worldwide team. With our excellent service metrics over time and over 30,000 clients, you can be confident that weâ€™ll scale to meet your business needs across industries including healthcare, financial services, and more.

40+ Years of Service, Growth, and Innovation

1982

A San Jose police officer helps launch a volunteer phone interpreting service to communicate with Vietnamese refugees.

1984

CALL (Communications and LanguageLine) begins operations.

1989

AT&T acquires CALL and names it AT&T LanguageLine Services (LLS). The company reaches 24K annual calls.

1992

LanguageLine Services launches Translation & Localization services.

1995

LanguageLine Services receives its 1st patent for â€œOn-Demand Language Interpretation in Telecommunications System.â€

1996

LanguageLine Services launches its first website and provides interpreting for the Atlanta Summer Olympic Games.

1999

Providence Equity acquires LanguageLine Services and it begins operating independently.

2000

1st global interpretation center opens.

2003

ABRY Partners acquires LLS.

2004

LanguageLine Services launches video interpreting services.

2006

LanguageLine Services acquires National Interpreting Services.

TeleInterpreters and Lingo Systems logos

2008

LanguageLine Services acquires TeleInterpreters and Lingo Systems.

2009

LanguageLine Services launches OnSite in-person interpreting services.

2012

LanguageLine Services rebrands to LanguageLine Â® (LLS).

Pacific Interpreters and Fluent Language logos

2013

LanguageLine acquires onsite interpreting companies Pacific Interpreters and Fluent Language .

2014

We invest $47M+ to build the industryâ€™s most advanced language access platform. The LanguageLine App for iPhone and TeamLink Virtual Call Center platforms launch.

2015

LanguageLine receives its 15th patent, including â€œ9-1-1 Text Translation.â€

2016

Teleperformance acquires LanguageLine . InSight Video Interpreting is launched.

2018

LanguageLine Labs releases its patented TrueSound audio-amplification enclosure, enhancing an iPadâ€™s volume without wires or batteries.

2019

LanguageLine receives its 23rd patent. The company gets its 1st â€œGreat Places to Workâ€ certification.

2020

Demand for audio and telehealth services rise due to COVID-19 Pandemic. Interpreter staffing reaches 13.6K+.

2021

Session Initiated Protocol (SIP) connectivity for telehealth and virtual meetings enables instant access to a growing team of 16K+ interpreters.

2021

LanguageLine adds the Hydra multi-payer feature to the LanguageLine App, enabling users to track and bill health plans for each session.

2022

The new LanguageLine Mercury Tech Stackâ„ helps clients automate, centralize and improve their translation workflows easily. We receive our 3rd â€œGreat Places to Workâ€ certification.

2022

LanguageLine acquires UK-based Capita Translation and Interpreting.

2023

LanguageLine â€™ 35K+ expert linguists support 30K+ clients worldwide. 65M+ interactions are handled annually in 290+ languages.

OUR Core Values

Innovation

We don't just keep up with change; we lead it. As industry pioneers, we build new ways to improve language access, driven by curiosity, bold ideas, and a belief in the power of communication.

OUR Core Values

Commitment

We are fully dedicated to our clients and employees. From the start, we focus on helping clients succeed by being reliable, accountable, and invested in their goals. Our consultative approach makes us a true partner in their journey.

OUR Core Values

Respect

We embrace diversity and inclusion, valuing each individual's background, perspective, and abilities. Collaboration and mutual understanding are at the heart of everything we do.

OUR Core Values

Integrity

Trust and ethics guide everything we do. We keep our promises, are fully transparent and prioritize the well-being of our employees, clients, and the communities we serve.

Our Core Values

Professionalism

We strive for excellence in everything we do, driven by our passion to deliver exceptional outcomes for our clients and employees.

Two women talk with the help of an interpreter

Letâ€™s Talk

Weâ€™re ready to deliver expert language assistance that meets your goals and needs. Chat with one of our experts about enabling total understanding with cost-effective for your organisation.

Weâ€™re Committed to Solving All of Your Language Access Needs

Driven by Humanity and Powered by Technology

World-Class Linguists

Pioneering Technology

Rigorous Security

24/7/365 Support

Unrivaled Experience

Industry-Leading Scalability

40+ Years of Service, Growth, and Innovation

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OUR Core Values

Innovation

OUR Core Values

Commitment

OUR Core Values

Respect

OUR Core Values

Integrity

Our Core Values

Professionalism

Letâ€™s Talk